Deleting your Mnezo account

You can delete your Mnezo account and the data linked to it at any time. It works the same whether you sign in with a password, Google, Apple or Telegram.

How to delete your account

• In the Mnezo app: open Profile → Delete account and confirm by typing a word. The account is deleted immediately.
• On the website: sign in at mnezo.com, open Profile → Account → Delete account and confirm by typing a word. The account is deleted immediately.
• By e-mail: write to support@mnezo.com from the address linked to your account. We delete or anonymise your data within 30 days.

What is deleted

• your profile and sign-in record (name, e-mail, sign-in method);
• your learning progress: words, courses, exercises, exams, study statistics;
• your answers, written work and their AI reviews;
• your settings, reminders and notification subscriptions on every device.

Subscription

A subscription bought on the website (card payment via Stripe) is cancelled automatically when you delete your account.

A Google Play or App Store subscription is not cancelled when you delete your account: cancel it first in Google Play → Payments & subscriptions → Subscriptions (on iPhone: Settings → Apple ID → Subscriptions), or you will keep being charged.

A cancelled subscription is not refunded automatically; see the refund terms in our Terms of Service.

What remains after deletion

• payment records that Stripe, Google and Apple keep as tax and accounting law requires (we never hold card numbers);
• residual copies in encrypted backups, until their normal rotation;
• pseudonymous analytics and error-diagnostic events (linked to a random account id, never to your e-mail), until those providers' retention periods expire.

Details: section 8 of our Privacy Policy.